Return Policies

It is the intent of Tichenor College Textbook Company to permit returns to our customers as a safeguard against titles dropped, class cancellations, and other unforeseen circumstances which might occur. This policy is provided as a courtesy for "special cases" and not as a means to insure the sale of every title you purchase from us. Customers will be allowed returns using the following guidelines:

  1. Written permission is required for all returns prior to shipment. It is not our policy to approve requests for return privileges over the telephone.
  2. You may also e-mail your Return Request to:
    jinman@tctcbook.com or hpate@tctcbook.com
  3. Only those return requests received within sixty (60) days from the beginning of the term for which the books were purchased will be considered. Books must be shipped within thirty (30) days from the authorization date. The following information is required on all return requests before approval can be granted:
    • The invoice date
    • Our invoice number
    • Quantities to be returned
    • The list price
    • The discounted price
    • Reason for return
  4. Returns should not exceed twenty percent (20%) of the total of all invoices for the specific term for which the authorization has been requested.
  5. Bookstores which are affiliated (Leased) with a textbook wholesale company will be limited to a MAXIMUM return of ten percent (10%) of the total purchases for a given term. [Unless special circumstances exist...store stock purchases].
  6. Shortages and/or discrepancies must be reported within two (2) weeks of receiving shipment in order for adjustments to be made.
  7. Class cancellations must be reported within two (2) weeks of the first day of class. Books must be shipped within two (2) weeks of the authorization date. After that time, books received will be considered as overstock.
  8. Books must be returned in the same condition as they were when sold. If not, an adjustment will be applied. Those books returned in non-resalable condition will be shipped back at the bookstore's expense.
  9. Those titles listed as OE or titles sold at special discounts at the time of sale are not returnable and will not be accepted.
  10. Credits will be issued to your account and will appear on next month's statement as open items. Refunds will only be issued after 12 months of account inactivity.
  11. Unauthorized returns will be assessed a 20% service charge.


We appreciate your cooperation and thank you for your orders and continued support.

Send Comments and Suggestions to: tichenor@tctcbook.com
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