Return Policies

Written permission is required for all returns prior to shipment. It is not our policy to approve requests for return privileges over the telephone.
Only those return requests received within sixty (60) days from the beginning of the term for which the books were purchased will be considered. Books must be shipped within thirty (30) days from the authorization date. The following information is required on all return requests before approval can be granted:
- The invoice date
- Our invoice number
- Quantities to be returned
- The list price
- The discounted price
- Reason for return
Returns should not exceed twenty percent (20%) of the total of all invoices for the specific term for which the authorization has been requested.
Bookstores which are affiliated with a textbook wholesale company will be limited to a MAXIMUM return of ten percent (10%) of the total purchases for a given term.
Shortages and/or discrepancies must be reported within two (2) weeks of receiving shipment in order for adjustments to be made.
Class cancellations must be reported within two (2) weeks of the first day of class. Books must be shipped within two (2) weeks of the authorization date. After that time, books received will be considered as overstock.
Returns must be shipped using return labels that are provided when approval is granted. Unauthorized returns will be assessed a twenty percent (20%) service charge.
Books must be returned in the same condition they were in when sold. If not, an adjustment will be made. Those books returned in non-resale condition will be shipped back at the bookstore's expense.
Those titles listed as old editions (OEs), or titles sold at special discounts at the time of sale, are not returnable and will not be accepted.
Credits will be issued to your account and will appear on the following month's statement as open items.